1. What products do you sell?
We sell a wide range of smartphones, tablets, laptops, smartwatches, headphones, and electronic accessories. We focus on genuine products from trusted brands.
2. Are your products genuine?
Yes! All items sold on Totus Gadgets are 100% authentic. We do not sell counterfeit products.
3. How do I place an order?
Placing an order is simple:
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Browse our website and select the product you want.
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Click “Add to Cart” and proceed to checkout.
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Enter your details, choose a payment method, and complete your payment.
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You’ll receive an order confirmation via email or WhatsApp.
4. What payment methods do you accept?
We accept bank transfers, debit/credit cards, and popular online payment options. Payments are processed securely through trusted payment gateways.
5. Do you deliver to my location?
Yes! We deliver to all major cities in Nigeria. Delivery times may vary depending on your location.
6. How much is the delivery fee?
Delivery fees depend on your location and the courier service used. Shipping costs are calculated at checkout before you complete your order.
7. Can I return a product?
Yes! You can return items that meet our Return & Refund Policy. Products must be returned within 7 days of delivery in their original condition and packaging. Some items may be non-returnable.
8. How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email or WhatsApp. You can use it to track your delivery with the courier.
9. What if my product is damaged or incorrect?
If your item arrives damaged or wrong, contact us within 48 hours of delivery with photos of the product. We’ll arrange a replacement or refund at no extra cost to you.
10. Do you offer warranties?
Yes, most products come with a manufacturer’s warranty. Warranty details are provided on the product page or packaging.
11. Can I cancel my order?
Orders can be canceled before they are shipped. Contact our customer service as soon as possible to cancel your order.
12. How can I contact Totus Gadgets?
You can reach us via:
Email: contact@totusgadgets.com
Phone: +234 123 4567
Address: 2j Douglas Road besides First Bank Owerri Imo State Nigeria